Frequently Questions

• When will my order get shipped?

Orders usually ship the following business day, weekends and holidays will affect our guaranteed delivery time based on specific delivery service requested.

• How long will my order take to arrive?

Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.

• Where do you deliver?

 In these moments we only make shipments in all the United States of America and Canada, soon we will open more countries. We are not responsible for lost or misplaced packages on deliveries to the following locations: Freight Forwarders, Hotels, Third Party Receivers

• Do you process international credit cards?

 Yes, we accept.

• What payment method can I use to make my purchase?

You have several options, Credit card, PayPal, Amazon, Google pay, and Apple pay

• How can I check the status of my order?

You have several options, first you get an email with the tracking number, if you click on it takes you to the shipping page, additionally on the homepage we have the TRACK ORDER button on the top of the page, you just must place your email and purchase order number. Also in this same chat box is the help center chat that also allows you to follow the shipment

• What is your return policy?

https://jenatural.com/privacy-policy

• How can I return my order?

https://jenatural.com/privacy-policy

• I need to change something on my order. How can I do that?

If the order was processed and has not been shipped and wants to make a change of address the customer must cancel the order and make a new purchase and we will charge 3% of the transaction. This is done for the benefit of the customer and protects him from scams.

Once the order is processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). JE Natural cannot be held responsible for the change of address. www.jenaturalstore.com to ensure we change your address as quickly as possible. Contact currier.

• My order status says “Unfulfilled”. What does that mean?

It means that the order is being prepared and processed in our fulfillment center.

• Can I cancel my order?

To cancel the order, you must contact us as soon as possible by email info@jenatural.com and explain the reason for the cancellation, in order to avoid scams and protect customers. If the order was processed and has not been shipped, we will charge 3% of the transaction.

Once the order is processed and sent (in transit) it is the responsibility of the customer to contact the shipping company. You must send us the returned package to the following address: 7275 NW 68^th ST Suite #5 Miami FL, 33166 To: JE Natural. Once it is received by us, we will refund the money and make the necessary changes (there may be an additional charge).

• When will I receive the refund for my return?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

• I received a damaged item. How can I return it?

If you received a damaged product, please notify us immediately at info@jenatural.com for assistance.